Amalgamated Union Of Public Employees

Your staff Ms Lee Cheow Gek had been very helpful, patient and responsible when processing my appeal on using my subscription balance to offset my current outstanding loan due to financial difficulties.

I personally feel that she is an asset to your organisation and had done the organisation proud in rendering her excellent customer services to me.

Thank you very much for your help in applying the loan for me. Keep up your good service.

I would like to compliment Mdm Vimala for attending to my enquiries on loan matters many times. She was very patient, helpful, polite and wanting to serve. I am very pleased with the service rendered and felt that such great service should be given credit.

I am writing in to compliment your staff, Miss Trina who has given me a very good service this morning.

I have called in to renew my Fixed Deposits and after she has done all the procedures, I realised that in fact I wanted to draw out my term and add on to another term which will be due only in Jan 2008. I called Trina about this and she does not seem to be unhappy about this, she even told me that if I still decide to make the changes, just let her know.

I think she is very professional and possess good attitude in this respect and I would like to take this opportunity to let your management know about this.

Morning Maam, thanks for your kind explanation. Rozana did info to me about this matter. In November, she mailed me that I need only to top-up $286.00 because the offsetting was insufficient. My December salary, $567.00 was deducted to settle the balance loan. I am not really clear about this matter and I really appreciate the kind attention you have rendered during my plights in difficulties. My great thanks to AUPE and staff for the wonderful help. Have a nice day and happy holidays.

“I would like to commend your staff from the membership department Ms Yoke Yin for her excellent customer service She was courteous and helpful throughout the phone, advising on the various options on my mum’s union membership matters. Well done and keep up the good spirit!!”

However, I am thankful to Ms Nora and her officer for their understanding in allowing me to defer the loan payments for a few months.

On top of that, Ms Nora has continuously helped me in finding suitable jobs through job agencies and the Community Development Council (CDC). She has even enrolled me for courses in one of the disabled organisation in order for me to upgrade my skills. I am really grateful to her, as she has offered help that none of my family members can offer.

Now I am working in ne of the cleaning company. Though I am not highly paid, I am able to support myself and pay back AUPE loans.

Lastly, I would like to express my appreciation to AUPE and Ms Nora for the kind assistance.”

I would like to express my appreciation and thank you to AUPE staff, Ms Cindy and Pauline for attending to my request after office hours (6.30 pm) At first I had felt frustrated as I cannot arrive on time to collect my gift even though I had left my office early. I have no other time to collect, as your office hours are the same as mine (5 day-week). But I make an attempt to try and knock on the glass door. Cindy opened the door and helped me. I just waited for few minutes to collect the gift.

I am thankful to both of them for their service. You have dedicated staff in serving customers.

“I would like to compliment your staff Haryati for the excellent service she has given to me. She was so kind in all her explanation and explained everything to me in detail in my time of need. I thank her for the service. I salute Haryati for the service and thank the official for qualifying such services.”

I would like to extend my appreciation and sincere thanks to your staff, Madam Lee Cheow Gek for her efficient service rendered and assistance in my loan request.

Her professionalism and willingness to assist would be an asset to your organisation. She is an exemplar to her peers.